FAQ & Site Info
Terms of ServiceWe ship all personalized gift items within 2-3 business days for in-stock merchandise. We will ship all candle and favor items within 5 business days. Although our production team can accommodate most circumstances, please place orders as far in advance as possible.
All orders ship via Ground Saver Services, carried out by UPS, FedEx, SpeeDee or USPS, chosen by sunrises sales at the time of shipping. All SHIP UPGRADES (Next Day Air, 2nd Day Air, 3 Day Select) as well as ALL INTERNATIONAL shipments will ship via UPS only.
sunrises sales ships all INTERNATIONAL orders with appropriate product information, however Sunrises sales is not responsible for any customs and duties or tariffs.
sunrises sales offer UPS ONLY service as a SINGLE CARRIER option, contact customer care to select this custom option. No other single carrier services are available at this time.
sunrises sales requires on-line ordering, use of our order form or orders submitted in a format where all necessary information is present. sunrises sales will not be responsible for missing information.
Please Note: Printed Candle and Favor orders will ship separately fr
Change Fee ($25.00)
Once your order is submitted to sunrises sales, it will be considered 'in processing'. Changes to your order will incur a change fee of $25.00 per order as we process our orders very quickly. Changes include but are not limited to personalization, product, address, ship type, added fees, product additions, gift messages, etc. Changes submitted via email will be made and charged without notice.
Rush Shipping (Item No. GC911/RUSH fee $15.00)
If you have a customer in need of a product fast, you can offer to place a RUSH on the order for them. With a rush (GC911) your Engravable/General Gift Order will ship within 24 business hours and your Candle or Favor order will ship within 3 business days of order receipt if received by 2 p.m. CST. A RUSH FEE - item number GC911, must be indicated on the order (example: $15.00 rush fee ok, check rush fee on the order form or use the rush item number GC911 or see rush fee option on-line). If you put RUSH on your order, your order will be expedited and you WILL be charged the fee. RUSH will expedite processing time only. Please upgrade your shipping as well if needed.
Engraving and Font Information
Items will be engraved exactly as requested including upper and lower case letters. Please enter and review your personalization carefully. All personalization is done in the font style as pictured. We do not make font changes.
Here are some guidelines for personalization: Enter personalization as you would like it to appear with capital letters, lower case letters, numbers, punctuation and characters such as &, @, " or *. Do not type in all capital letters or all lower case letters unless that is how you want the item to appear. Please refer to the product image and/or pricelist for a sample of the personalization, font name, style type as well as line and character limits and product dimensions.
sunrises sales Classic Monogramming
If you would like a classic Monogram, please clearly specify "Monogram" on each item to be monogrammed. Then provide the initials in this order: First name initial, Last name initial, Middle name initial. We will NOT change the order of the initials submitted. sunrises sales will produce the MONOGRAM exactly as you have entered/written it in the font shown for the item ordered. Example The classic monogram for John Allen Magnuson would be JMA
sunrises sales accepts PayPal.
All accounts payable and invoice questions must be registered within 90 days of the order shipment date.
100% Satisfaction Guarantee and Exchange Policy
We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise. Our guarantee includes exchanges only. No refunds are available on personalized items. PERSONALIZED merchandise cannot be returned or exchanged. Dated items cannot be returned or exchanged for any reason after the event date, regardless if they are defective or damaged, as sunrises sales cannot be responsible for the use of the merchandise. Items without personalization may incur a restocking fee. sunrises sales will gladly reimburse return shipment costs of authorized exchanges/returns (non-personalized merchandise returned for credit will not qualify for shipping reimbursement). Express shipping costs will not be reimbursed, only ground services will be reimbursed. sunrises sales will pay to ship authorized replacements via UPS ground service only. Please place your gift order at least 3 weeks prior to event date as this will help alleviate *Rush-shipping charges. Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 10 business days of delivery date No Exception
Returned Package/Order Fees
Often orders are returned for a bad address, customer refusal or other misc reasons. In these situations, fee are often assessed directly from the shipper and are therefore passed along to you.sunrises sales will handle as follows:
Address Correction: All shippers require a VALID delivery address. Orders processed without a valid address may be returned or incur additional shipping fees.
Orders/Packages returned by shipper: When a shipment is sent back to sunrises sales by the shipper, sunrises sales will attempt to contact you as soon as possible for direction. If we are unable to contact you for resolution within 10 business days, sunrises sales will ship the package directly to you at your cost. All packages returned by sunrises sales by the shipper will incur return handling fees. Return shipment fees typically equal the initial ship cost.